Consumer Connectable Product Security Document

We take great pride in the quality and safety of our products, and our commitment to ensuring that they meet the highest standards.

We do value customer feedback. If you have any concerns or questions regarding the safety of your Freesat product or have identified a vulnerability with one of our Freesat products please do not hesitate to reach out to our customer team who will be happy to address any concerns you may have. For details on how to contact our customer team, please visit our Contact Us page.

If you do not require immediate support and simply wish to inform us of your concerns, you can do so by completing the web form here. It is not a requirement to share your contact details, however if you would like to receive a reply from the customer team, please enter your email address. Freesat will process your data in accordance with our Privacy Notice

In accordance with Part 1 of Product Security and Telecommunications Infrastructure Act 2022 and Schedule 1 of The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023, the defined support period during which Freesat products shall receive security updates runs until 31 March 2025. For more information see the document attached.